Creator, Studio and Agency plans from $19/mo, each with a 7-day free trial. Start your trial
by Phronesis AI Lab
Sign in Start 7-day trial

Refund & Cancellation Policy

Last updated: 11 October 2026

How cancelling works, what happens to your workspace afterwards, and when refunds apply.

Draft — not legal advice. This document is a working draft and must be reviewed by qualified counsel before it is relied upon.

This policy covers subscriptions and credit packs for Social Digital Marketer ("the Service"), operated by Phronesis AI Lab Private Limited. It forms part of our Terms of Service. Payments are processed by Dodo Payments, our merchant of record.

1. Cancelling a free trial

Where a plan is offered with a 7-day free trial, you can cancel at any time before the trial ends from the Billing page, and you will not be charged. If you do not cancel, your card is charged when the trial ends and your paid plan begins.

2. Cancelling a subscription

  • You can cancel at any time from the Billing page. An owner or admin of the workspace must do this.
  • Your plan stays active until the end of the period you have already paid for. You are not charged again.
  • Until that date you can change your mind and keep the plan from the same page.

3. After your plan ends

Your workspace becomes read-only: you can still view your content, but you cannot create, schedule or publish, and scheduled posts are paused. We do not delete your content because a plan has ended. Choosing a plan again restores full access; paused posts whose time has already passed stay paused and are not published automatically.

4. Refunds

  • We do not refund partial billing periods, unused time on a plan, or unused credits.
  • If you believe you were charged in error, for example charged twice or charged after cancelling, email [email protected] from the address on your account with the date and amount of the charge, and we will review it.
  • Approved refunds are returned to your original payment method by Dodo Payments.
  • Nothing in this policy limits a right to a refund that you have under the law that applies to you.

5. Credit packs

Credit packs are one-time purchases, and their credits expire 365 days after purchase. Used credits cannot be refunded. If a credit-pack purchase is refunded, the unused credits from that pack are removed from your workspace.

6. Changing plan

When you move to a higher plan, the unused time on your current plan is credited and you are charged the prorated difference. When you move to a lower plan, the unused value is added as account credit towards future renewals rather than refunded.

7. Failed payments

If a renewal payment fails, your plan stays active for a short grace period while payment is retried. If it is not resolved, your workspace becomes read-only until you update your payment method.

8. Contact

Billing questions: [email protected].